Terms of Service

The following are the terms and conditions (“TOS”) that govern the provision of services by Pasadena Bin Cleaners (“Company”) to YOU (“Client”), and which govern the rights and responsibilities between Pasadena Bin Cleaners and YOU, the purchaser or user of those services (“Client”). These TOS, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Pasadena Bin Cleaners on its website (collectively, the Agreement) constitute the entire agreement between Pasadena Bin Cleaners and Client regarding the Services (as defined in this Agreement). By using the Services, you agree to be bound by these TOS.

1. Acceptance of Terms. Client understands that by accepting an estimate provided by Company, Client agrees to the terms and conditions (TOS) contained in this agreement. Client authorizes Company to accomplish the job specified in the estimate. Client further agrees to hold Company harmless for any property damage not caused by Company’s negligence. Company is not responsible for damages already noted during pre-inspection.

2.   Authorizations.

a.  Client shall allow Company, its employees, and representatives access to Client’s property to accomplish the requested cleaning services. This includes the front of property, curbside, and including Client’s driveway. Other areas may be accessed, if needed to perform service, only when written consent has been provided to Company by Client.

b. During unavoidable circumstances, such as emergency or inclement weather conditions, Company shall perform the requested cleaning services on the next available business day.

3.   Payment Terms.  Unless otherwise agreed by the parties in writing, payment is due upon the completion of work. Company accepts all forms of payment including cash, venmo, zelle, paypal or credit card. Client agrees to allow Company to withdraw automatic payments as scheduled via paypal or credit card. If any invoice or scheduled payment goes 30 days past due, Company shall have the right to file a civil suit to collect the outstanding debt. Company further reserves the right to refuse to continue to do business with a client who is currently past due or who has been 30+ days past due more than once. 

4.   Risks and Releases of Liability.

a. Company has expert technicians who operate the equipment used in any cleaning service. Company always takes extra precautions not only to keep Company’s technicians safe but also to avoid causing any damage to Client’s property. Company shall not be held liable for any damages that occur due to improper maintenance, neglect, or low-grade manufacturing materials of receptacles.

b.  On the date of the cleaning service, Company will note any pre-existing damage to the trash bins to be serviced using a checklist sheet. Company will take note and photos of the noted damages. If Client is not present, Company’s employee in charge of the service will notify Client of the noted damages with supporting documents via email.

5. Client’s Obligations On Date of Service. Client hereby agrees to ensure that the following preparations take place prior to Company’s arrival on the date of service:

a. Trash bins are to be left outside where Company has access and can perform the services here agreed upon. This can be at curbside, sidewalk, and driveways.

b. Client will not leave open trash inside of bins to be serviced. Client is to place any trash inside of bins in a closed bag that Company can remove to perform services and return upon completion. Client agrees to pay fees incurred if Company is to remove any open trash or large debris to perform services.

c. Client agrees to notify Company, with ample time (24 hours in advance), any reasons that restrict Company from performing scheduled services, such as: (i) Client is away from property at the time of service and trash bins are not accessible. (ii) Client forgot to leave trash bins at the Company designated site for service. (iii) any other reasons where Company cannot perform services and which Company has no control of the given circumstances.

6. Exclusions, Limitations & Cancellations.

a. If the Clients cancels services before its full timeframe completion, and services have been performed, the Client agrees to pay the difference between the standard and promotional prices for the first (3) cleanings.

b. A cancellation fee of $25.00 will be assessed if the Client cancels service without prior notice 24-72 hours before the date of service. The same applies when Company has already arrived on the scheduled date and cleaning cannot proceed due to cancellation.

c.  A $15.00 late fee will be assessed if Client fails to pay invoice within (7) calendar days of receipt of invoice. The Company reserves the right to negotiate the waiver of this fee.

d. These Terms & Conditions do not guarantee that all stains will be 100% removed. Company strives to make the expectations clear should there be chemical stains that are embedded in the substrate that would require additional chemicals for removal. Company aims to provide the best results with each cleaning, however, in some cases with trash bins that are extremely soiled we strongly recommend sanitizing your bins or dumpsters on a more regular basis.

7. Content Use & Release. Client agrees to give Company permission to use photos, videos, reviews, or descriptions of the trash bins at the property for the purpose of advertising. These will be used without any compensation to Client. Client agrees not to initiate any civil action against Company with regard to the use of the above media. Company will not reveal personal and/or sensitive information like names and/or addresses. Upon Client’s approval, Company is allowed to display a sign for marketing on the property for no more than seven (7) days. If Client damages the signage, Client will be charged the retail cost of the sign.

8. Company’s Damages Liability Company is liable for any damage to properties that is a direct result of the company’s negligence like operator errors and willful misconduct. Damages must be reported to the company not more than two days after the completion of the cleaning service, otherwise those damages are waived. Client agrees to allow Company 30 calendar days from the date of being notified of any potential damages to inspect and cure the issue(s) prior to Client initiating any action related to the alleged damages.

9.  Attorneys’ Fees and Costs.  If at any point either Party breaches the commitments contained within these Terms & Conditions, the non-breaching Party is entitled to recover all of its reasonable attorneys’ fees and all other reasonable costs incurred in the preparation and service of any notice or demand hereunder, whether or not a legal action is subsequently commenced.

10. No Waiver of Breach. The failure to enforce any provision of these Terms & Conditions shall not be construed as a waiver of any such provision, nor prevent a Party thereafter from enforcing the provision or any other provision of this Terms & Conditions. The rights granted the Parties are cumulative, and the election of one shall not constitute a waiver of such Party’s right to assert all other legal and equitable remedies available under the circumstances.

11. Amendments to the Contract.  The Terms & Conditions shall not be altered, amended, or modified by oral representation made before or after the execution of these Terms & Conditions.  All amendments or changes of any kind must be in writing, executed by all Parties.